Privacy Policy

Privacy Policy

PRIVACY POLICY

PRIVACY POLICY AND DATA PROTECTION POLICY

1. Introduction
Urbano The Label (“we”, “us” or “our”) is committed to protecting your personal data and respecting your privacy. This Policy explains how we collect, use, disclose and safeguard your information when you visit urbano­thelabel.com (the “Site”) or make a purchase, in accordance with the EU General Data Protection Regulation (GDPR) and Dutch law. By using our Site and services, you agree to the terms of this Privacy Policy.

2. Data Controller
Urbano The Label
Chamber of Commerce (KvK) number: 12345678 (TEST)
Registered office: Beyaertlaan 25, 1967 NP Heemskerk, North Holland, The Netherlands
Email: hey@urbanothelabel.com

3. Information We Collect

  • Personal Information: name, email address, shipping and billing address, phone number, payment details (processed by secure third parties).

  • Device & Usage Information: IP address, browser type and version, time zone, operating system, device identifiers, pages viewed, products browsed, and interaction data.

  • Order Information: products ordered, transaction history, returns and exchange details.

  • Cookies & Tracking: cookies, web beacons and similar technologies to personalize your experience and gather analytics.

4. How We Use Your Information

  • Order Processing: to manage payments, shipping, returns and exchanges.

  • Customer Service: to respond to inquiries and provide support.

  • Marketing: to send newsletters, promotions and updates—only if you have opted in.

  • Personalization & Improvement: to tailor our Site and offerings, and analyze user behavior.

  • Security & Compliance: to detect fraud, enforce our terms, and comply with legal obligations.

5. Sharing Your Information
We do not sell your personal data. We share information only with:

  • Service Providers: payment processors, couriers, email platforms, analytics tools—under strict confidentiality.

  • Authorities: when required by law, such as tax or law enforcement agencies.

  • Affiliates: within the Urbano The Label group for operational purposes.

6. International Transfers
All processing is conducted within the EU/EEA. If we need to transfer data outside this area, we will use approved safeguards such as Standard Contractual Clauses.

7. Data Retention
We keep your personal data only as long as necessary for the purposes described above or as required by law (e.g., accounting and tax retention of up to 7 years).

8. Your Rights
Under the GDPR, you may:

  • Access the data we hold about you.

  • Correct any inaccuracies.

  • Delete your data (subject to legal retention obligations).

  • Restrict or object to certain processing.

  • Port your data in a structured format.

  • Withdraw consent at any time for marketing.

To exercise these rights, contact us at hey@urbanothelabel.com. We will respond within one month.

9. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration or disclosure. However, no internet system is completely secure.

10. Children’s Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children. If we learn we have done so, we will delete it immediately.

11. Changes to This Policy
We may update this Policy from time to time. The “Last Updated” date at the top will reflect the most recent revision. Please review it periodically.

12. Contact Us
If you have questions, concerns or wish to exercise your data rights, please contact:
Urbano The Label
Email: hey@urbanothelabel.com
Address: Beyaertlaan 25, 1967 NP Heemskerk, North Holland, The Netherlands.