Refund Policy
Returns & Exchanges Policy
We hope you love your Urbano The Label purchase! If you do change your mind, we offer an exchange or refund so long as items are returned within 14 days in unworn, unused condition.
Sale Items
– Sale items may be returned, but will be issued as a gift card.
– Your gift card arrives as a code and never expires.
Shipping Costs
All return shipping costs are the customer’s responsibility. We do not refund original or return postage fees.
How to Return or Exchange
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Email us
Send your request to info@urbanothelabel.com including:-
Your order number
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Which items you’re returning or exchanging
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If exchanging, which replacement item(s) you’d like
We’ll reply with our return form.
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Complete the Return Form
Clearly indicate on the form which items you’re returning and whether you’d like an exchange or refund. -
Ship Your Package
Send your return within 14 days of delivery, using the carrier of your choice—at your own cost. -
Processing
Once we receive your return in our warehouse, we’ll process it within 10 business days and notify you by email.
We reserve the right to deduct from your refund if returned items or packaging show signs of wear or damage. Original labels must remain attached.
Special “Buy 3, Get 1 Free” Offer
If you wish to return items from a “Buy 3, Get 1 Free” bundle, you must send back at least two products. We will refund the cost of one product only. Returns of a single item from this offer cannot be accepted.
If you have any questions, just drop us a line at info@urbanothelabel.com!